返金ポリシー

We hope you love your AOBA order, but if you need to return anything, please contact us with details of the original order number and the item(s) you would like to return. You have 30 days from the date of delivery to initiate a return.

To be eligible for a return, your item must be in the same condition that you received it, unused or unworn, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

We do not accept returns, refunds, or replacements after 30 days from the delivery date, or if the item(s) have been used (including washing or maintenance), under any circumstances.

For returns based on customer preference (e.g., change of mind or incorrect selection), please note that we do not provide return labels. Customers are responsible for arranging and covering the cost of return shipping in such cases.

If you wish to start a return process, please contact us from this page.

 

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the incorrect item. We will then evaluate the issue and make it right.

Please note that the damage to the outer carton (packaging) is not classified as item damage under our policy.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order separately.

 

Refunds

We will notify you once we’ve received and inspected your return, and contact you if the refund was approved. The returned item(s) must be received within 60 days of your return initiation. If we do not receive the item(s) within this period, a refund cannot be issued. Once approved, the refund amount will be automatically refunded to your original payment method within 10 business days. Please remember it can take time for your bank or credit card company to process and post the refund.

Please note that we can only issue refunds to the original payment method used for the purchase. Refunds cannot be provided via bank transfer or any other method.

If more than 15 business days have passed since we approved your return, please contact us via this page.

Please note that refunds are only available for returns that follow the return process, and we are not obligated to refund unapproved returns.

If you receive damaged/defective/incorrect item(s), we will refund the item amount and the original shipping fee included in the original order payment. Please note that any duties and taxes are determined by the customs agency or local authorities within the destination country and are not included in our refund policy.

For returns of items that are not damaged/defective/incorrect item(s), the original shipping fees, duties, and taxes are not eligible for a refund. You will be responsible for the shipping charges to send the item(s) back to us. Additionally, any costs associated with the return, including duties, taxes, and handling fees, must be paid by the customer. If these costs are not paid upon the item(s) return to us, we will deduct those fees from the refund amount.

 

Important Note Regarding Failed Deliveries
If a delivery is unsuccessful due to unpaid fees, customs clearance issues, or other circumstances resulting in the package being undeliverable and returned to us, the customer will be responsible for covering any costs related to the return. This includes, but is not limited to, return shipping, handling fees, and any applicable customs or duties. These costs will be deducted from the refund amount where applicable.

Please note that original shipping fees, duties, and taxes are non-refundable. Only the item(s) cost will be reimbursed.

Once a package is returned to us under these circumstances, we are unable to reship the order, and the transaction will be considered complete.

 

 

Wholesale (B to B) Orders

Once we receive the payment, the order cannot be cancelled.

Wholesale orders are not eligible for return unless the item(s) is damaged/defective/incorrect.

Duties and taxes are not included in the invoice price. The customer is responsible for paying these fees.

Under DAP (Delivered at Place) terms, the recipient is responsible for paying any duties and import taxes, which are collected at the time of delivery or during the customs clearance event. Please note that customers are responsible for any return shipping and handling fees in case the customs clearance event fails.

Shipping fees for wholesale orders are calculated based on the order and do not qualify for the free shipping threshold available to retail orders.

Please confirm the import laws of the shipping destination country and contact the local customs authorities for more details.